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Privacy Policy

3and garden Inc. (hereinafter referred to as “the Company”) handles customers’ personal information as well as Individual Numbers and Specific Personal Information (hereinafter referred to as “Specific Personal Information, etc.”) in accordance with the “Act on the Protection of Personal Information,” the “Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures” (My Number Act), and the “Guidelines for Proper Handling of Specific Personal Information (for Businesses),” as well as other applicable standards. The following information is disclosed in accordance with the obligations under the Act on the Protection of Personal Information to make such information “easily accessible” and “available upon request.”

1. Definition of Personal Information

Personal information refers to all information that can identify a customer, such as name, address, date of birth, gender, occupation, phone number, and email address.

2. Use of Cookies

The Company may set cookies to identify customer devices. If cookies are combined with information obtained from services that can identify a specific individual, the Company will treat such information as personal information.

3. Purpose of Use of Personal Information

The purposes for which the Company uses personal information are as follows:

(1) To provide, manage, and operate services offered by the Company (hereinafter referred to as “the Services”).

(2) To contact customers as necessary for the use of the Services.

(3) To confirm registrations and applications for media interviews, request cooperation, and provide compensation.

(4) To deliver products and gifts ordered by customers.

(5) To send requested materials and catalogs to customers.

(6) To provide information (e.g., newsletters) via direct mail, email, or post.

(7) To respond to opinions and requests submitted regarding the Company’s website or services.

(8) To publish customer feedback received on the Company’s website or newsletters.

(9) To enable access to member-only pages on the Company’s website.

(10) To provide necessary information to contractors such as shipping companies for direct product delivery.

Items 1 to 10 pertain to retained personal data subject to disclosure, correction, addition, deletion, suspension of use, or suspension of provision to third parties (collectively, “disclosure, etc.”). Statistical data such as survey or monitor responses will be used in anonymized form.

4. Management of Personal Information

(1) The Company has established a separate “Personal Information Protection Policy” to prevent leakage, loss, or damage of personal information and Specific Personal Information, etc., and ensures awareness among all officers, employees, part-timers, and temporary staff.

(2) The Company takes appropriate measures to prevent loss, destruction, falsification, and leakage of personal information and Specific Personal Information, etc.

(3) The Company strives for continuous improvement in the handling of personal information and Specific Personal Information, etc.

5. Provision of Personal Information to Third Parties

(1) The Company properly manages the obtained personal information and will not provide it to third parties without prior consent, except when required or permitted by law, or when providing it to contractors for purposes such as payment processing or product delivery.

(2) The Company shares customer personal data as follows:

A. Shared Items: Personal information as defined in Section 1.

B. Scope of Sharing: Takasho Co., Ltd. and its affiliated group companies (e.g., logistics centers).

C. Purpose of Use: Same as those listed in Section 3.

D. Responsible Party: 3and garden Inc.

(3) Disclaimer on Third-Party Acquisition: The Company is not responsible for personal information acquired by third parties in the following cases:
(A) When customers use service functions and voluntarily disclose their personal information.
(B) When a third party obtains login credentials (email, password) by any means.
(C) When the Company is not at fault.

(4) External Transmission of User Information: The Company uses cookies and tags for purposes such as advertising, marketing, and analytics, and transmits user data externally.

Details of Externally Transmitted User Data:

Service Provider: Google LLC

  • Google Analytics: Client ID, IP address, page URL, referrer, device type, OS, browser type, language, resolution, keywords, viewed videos, interaction with content/ads, audio info, purchase activity, shared content, Chrome history (if synced), sensor data, Wi-Fi/cell/Bluetooth info.
    • Purpose: Website analytics
    • Opt-out
    • Details
  • Google Ads: Keywords, video views, ad interactions, audio, purchases, content sharing, Chrome history (if synced), GPS, IP address, Wi-Fi/cell/Bluetooth info.
    • Purpose: Advertising & marketing
    • Opt-out
  • Google Tag Manager: Client ID, ad click info, browsing/behavior history, user attributes, location, keywords, video views, content/ads interactions, sensor data, IP, Wi-Fi/cell/Bluetooth info.
    • Purpose: Tag management
    • Opt-out
    • Retention: Up to 13 months
  • Google Merchant Center: Client ID, browsing/behavior history, user attributes, location
    • Purpose: Marketing, ad delivery
  • Google Search Console: Client ID, browsing/behavior history, user attributes, location
    • Purpose: Website analytics

Service Provider: Meta Platforms, Inc. (Facebook)

  • Shared data: user activity, user-provided info, connections, device info, partner/vendor data

Service Provider: Twitter, Inc.

  • Shared data: usage, purchases/payments, device info, location, identity inference, log data, ad interaction, third-party site interaction
    • Purpose: Social media plugin
    • Details
    • Opt-out
    • Retention: Up to 30 days

Service: blastmail

  • Shared data: email address, newsletter subscription status
    • Purpose: Email newsletter delivery

6. Disclosure, Correction, Addition, Deletion, Suspension of Use of Personal Information

(1) Upon request from a customer to disclose their retained personal data, the Company will respond without delay in accordance with laws and internal policies.

(2) Upon request from a customer to correct, add, delete, or suspend the use of their retained personal data, the Company will investigate and respond appropriately and promptly.

(3) Such requests must follow the Company’s designated procedures and be confirmed to come from the individual or a duly authorized representative. Contact details are listed in Section 7.

7. Inquiries Regarding Personal Information Handling

3and garden Inc.
Address: ROOM710, FPG links KYOBASHI, 2-7-8 Kyobashi, Chuo-ku, Tokyo 104-0031, Japan
Phone: +81-3-4530-3343
Email: info@3andgarden.com

Please note that we may not accept direct visits for such requests. We are not currently affiliated with any certified personal information protection organization.

8. Revisions

The Company may revise this Privacy Policy and its Personal Information Protection Policy.

Last updated: October 17, 2023

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